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| QoN | Topic | PDF format |
|---|---|---|
| HS 1 | Licensing costs for IBM WebSphere tool | (PDF 16KB) |
| HS 2 | Metadata standards in Centrelink | (PDF 25KB) |
| HS 3 | IT expenditure | (PDF 63KB) |
| HS 4 | Area average waiting times, Centrelink | (PDF 20KB) |
| HS 5 | Customer claims | (PDF 24KB) |
| HS 6 | HR cost estimates for Access Card registration process | (PDF 15KB) |
| HS 7 | Access Card biometric information | (PDF 41KB) |
| HS 8 | Access Card biometric information | (PDF 26KB) |
| HS 9 | Access to information and data on the register | (PDF 16KB) |
| HS 10 | Search warrants - access to premises | (PDF 17KB) |
| HS 11 | Victorian Police - Road Blitz | (PDF 18KB) |
| Cover letter to supplementary answer HS 11 | (PDF 25KB) | |
| Supplementary answer HS 11 | (PDF 18KB) | |
| HS 12 | Other police involvement | (PDF 19KB) |
| HS 13 | Optical surveillance tenders | (PDF 17KB) |
| HS 14 | Optical Surveillance Provider locations | (PDF 20KB) |
| HS 15 | Optical surveillance savings | (PDF 29KB) |
| HS 16 | Centrelink media messages - priorities | (PDF 19KB) |
| HS 17 | Centrelink optical surveillance - advice to customers | (PDF 26KB) |
| HS 18 | Optical surveillance - processes and procedures | (PDF 25KB) |
| HS 19 | Debt recovery - written confirmation to customers | (PDF 17KB) |
| HS 20 | Security guards and assault by customers | (PDF 17KB) |
| HS 21 | Staffing figures | (PDF 64KB) |
| HS 22 | New payment programs | (PDF 18KB) |
| HS 23 | Centrelink Job capacity assessment | (PDF 16KB) |
| HS 24 | Centrelink Job capacity assessment | (PDF 18KB) |
| HS 25 | Centrelink job capacity assessment | (PDF 24KB) |
| HS 26 | Job Capacity Assessments | (PDF 19KB) |
| HS 27 | Job Capacity Assessments | (PDF 41KB) |
| HS 28 | Private investigators - locations | (PDF 16KB) |
| HS 29 | Privacy Breaches | (PDF 16KB) |
| HS 30 | Chief executive instructions - version dates | (PDF 17KB) |
| HS 31 | Centrelink random sample surveys | (PDF 18KB) |
| HS 32 | Payment errors - human error/IT error | (PDF 15KB) |
| HS 33 | Centrelink payment errors - costs | (PDF 16KB) |
| HS 34 | Centrelink - Medicare trial | (PDF 19KB) |
| HS 35 | Medicare Easyclaim | (PDF 16KB) |
| HS 36 |
Medicare Safety Net Cover letter to supplementary answer HS36 Supplementary answer HS36 |
(PDF 16KB) (PDF 27KB) (PDF 17KB) |
| HS 37 | Centrelink- Carer bonus payments | (PDF 17KB) |
| HS 38 | Parenting payment | (PDF 20KB) |
| HS 39 | Centrelink disability support pension | (PDF 30KB) |
| HS 40 | Parenting Payment, Disability, Newstart and Youth Allowance | (PDF 32KB) |
| HS 41 | Recruitment agency spending (DHS) | (PDF 30KB) |
| HS 42 | Recruitment agency spending (CRS) | (PDF 37KB) |
| HS 43 | Recruitment agency spending (CSA) | (PDF 22KB) |
| HS 44 | Recruitment agency spending (Centrelink) | (PDF 28KB) |
| HS 45 | Recruitment agency spending (Medicare) | (PDF 27KB) |
| HS 46 | Recruitment agency spending (Australian Hearing) | (PDF 21KB) |
| HS 47 | Recruitment agency spending (HSA) | (PDF 17KB) |
| HS 48 | Opinion polls/market research (DHS) | (PDF 28KB) |
| HS 49 | Recruitment agency spending (CRS) | (PDF 17KB) |
| HS 50 | Opinion polls/market research (Child Support Agency) | (PDF 35KB) |
| HS 51 | Opinion polls/market research (Centrelink) | (PDF 38KB) |
| HS 52 | Opinion polls/market research (Medicare) | (PDF 25KB) |
| HS 53 | Opinion polls/market research | (PDF 18KB) |
| HS 54 | Opinion polls / market research | (PDF 17KB) |
| HS 55 | Advertising campaigns, DHS | (PDF 24KB) |
| HS 56 | Advertising campaigns, CRS Australia | (PDF 25KB) |
| HS 57 | Advertising campaigns | (PDF 35KB) |
| HS 58 | Advertising campaigns, Centrelink | (PDF 25KB) |
| HS 59 | Advertising campaigns, Medicare Australia | (PDF 24KB) |
| HS 60 | Advertising campaigns, Australian Hearing | (PDF 25KB) |
| HS 61 | Advertising campaigns, HSA | (PDF 24KB) |
| HS 62 | Monitoring the use of water | (PDF 16KB) |
| HS 63 | Monitoring the use of water (CRS) | (PDF 16KB) |
| HS 64 | Monitoring the use of water (CSA) | (PDF 17KB) |
| HS 65 | Monitoring use of water in departments and agencies | (PDF 19KB) |
| HS 66 | Water usage (Medicare) | (PDF 18KB) |
| HS 67 | Monitoring the use of water (Australian Hearing) | (PDF 18KB) |
| HS 68 | Monitoring the use of water (HSA) | (PDF 18KB) |
| HS 69 | Centrelink and surveillance | (PDF 22KB) |
| HS 70 | Staff safety, (Centrelink) | (PDF 23KB) |
| HS 71 | Staffing levels, (Centrelink) | (PDF 80KB) |
| HS 72 | Centrelink call centres | (PDF 23KB) |
| HS 73 | Exceptional circumstances relief payment | (PDF 22KB) |
| HS 74 | IT Refresh project and other information technology matters | (PDF 21KB) |
| HS 75 | Centrelink customer records | (PDF 28KB) |
| HS 76 | Centrelink - Numbers of Indigenous Newstart customers from 2004-05 to current time | (PDF 35KB) |
| HS 77 | Centrepay | (PDF 26KB) |
| HS 78 | LPG Vehicle Scheme (Centrelink) | (PDF 59KB) |
| HS 80 | Financial information service | (PDF 26KB) |
| HS 81 | Medicare Easyclaim | (PDF 25KB) |
| HS 82 | Medicare Australia branches | (PDF 65KB) |
| Attachment A | (Excel 48KB) | |
| HS 83 | Deloitte Investigation | (PDF 31KB) |
| HS 84 | Browsing (DHS/Centrelink) | (PDF 31KB) |
| HS 85 | Electronic Medicare Claiming - Budget Staffing | (PDF 21KB) |
| Attachment A | (Excel 48KB) | |
| HS 86 | Medicare Branches | (PDF 18KB) |
| Attachment A | (Excel 48KB) | |
| HS 87 | Grants | (PDF 16KB) |
| HS 88 | Grants | (PDF 16KB) |
| HS 89 | Grants | (PDF 16KB) |
| HS 90 | Grants | (PDF 16KB) |
| HS 91 | Grants (Medicare) | (PDF 26KB) |
| HS 92 | Grants | (PDF 16KB) |
| HS 93 | Grants | (PDF 16KB) |
| HS 94 | Job capacity assessment - matching qualifications | (PDF 25KB) |
| Access Card audio-visual script. Tabled 16 February 2007 | (PDF 212KB) |
| Access Card: Having a photo taken if you wear a head scarf. Tabled 16 February 2007 | (PDF 230KB) |
| Access Card examples. Tabled 16 February 2007 | (PDF 117KB) |
| Overview of the first Access Card procurement process. Tabled 16 February 2007 | (PDF 1204KB) |
| Overview of the second Access Card procurement process. Tabled 16 February 2007 | (PDF 1208KB) |
| Correspondence from the Clerk of the Senate to the committee relating to the screening of visual material and statements by the Minister. Tabled 16 February 2007 | (PDF 198KB) |
| Centrelink Values, Issue no.1. Tabled 16 February 2007 | (PDF 961KB) |
| Centrelink staff email: Centrelink Customer Records - Unauthorised Access. Tabled 16 February 2007 | (PDF 55KB) |
| Centrelink staff email: employees who have breached privacy guidelines. Tabled 16 February 2007 | (PDF 46KB) |
| Centrelink CEO message to all staff, dated 15 September 2006. Tabled 16 February 2007 | (PDF 60KB) |
| Centrelink, Declaration of Confidentiality, Privacy, Security, Fraud awareness, and Conduct Responsibilities. Tabled 16 February 2007 | (PDF 2645KB) |
| Centrelink, Privacy instruction/guidelines summary. Tabled 16 February 2007 | (PDF 332KB) |
| Chief Executive Instructions no. 20: Unauthorised Access to Centrelink Customer Records and the Personnel Records of Centrelink Officials. Tabled 16 February 2007 | (PDF 199KB) |
| Chief Executive Instructions no. 21: Centrelink Officials Interacting with Centrelink Customers. Tabled 16 February 2007 | (PDF 187KB) |
| Centrelink: Security and Privacy acknowledgement screen-shot. Tabled 16 February 2007 | (PDF 123KB) |
| Ensuring Access to Job Capacity Assessment sites. Tabled 16 February 2007 | (PDF 371KB) |
| Checklist, Information and Contacts: Access to JCA premises, goods, services and facilities. Tabled 16 February 2007 | (PDF 484KB) |
| Human Services Chief Information Officer activities. Tabled 16 February 2007 | (PDF 96KB) |
| Letter from Ms Patricia Scott relating to DHS Agencies diverse IT environment - IBM and different systems. Dated 21 February 2007. | (PDF 105KB) |
Estimates Officer
Senate Finance and Public Administration Committee
Department of the Senate
PO Box 6100
Parliament House
Canberra ACT 2600
Australia
Phone: +61 2 6277 3534 Fax: +61 2 6277 5809 Email: fpa.sen@aph.gov.au
Comments to: web.senate@aph.gov.au
Last reviewed 24 May 2007 by the Senate Web Administrator
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