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| ACA | Australian Communications Authority |
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| ACCC | Australian Competition and Consumer Commission |
| ACIF | Australian Communications Industry Forum |
| ACMA | Australian Communications and Media Authority |
| ADSL | Asymmetric Digital Subscriber Line |
| CDC Report | Consumer Driven Communications Report |
| CEPU | Communications Electrical and Plumbing Union |
| CSG | Customer Service Guarantee |
| CSP | Carriage service provider |
| DCITA | Department of Communications, Information Technology and the Arts |
| DDSO | Digital Data Service Obligation |
| DSLAM | Digital Subscriber Line Access Multiplexer |
| Estens Report | Regional Telecommunications Inquiry, Connecting Regional Australia, 2002 |
| FTM | Fixed-to-mobile |
| FttH | Fibre to the Home |
| HiBIS | Higher Bandwidth Incentive Scheme |
| ISDN | Integrated Services Digital Network |
| ISP | Internet Service Provider |
| LIMAC | Low Income Measures Assessment Committee |
| LSS | Line Sharing Services |
| MTAS | Mobile Terminating Access services |
| MTM | Mobile-to-mobile |
| NCP | National Competition Policy |
| PSTN | Public Switched Telephone Network |
| SDDS | Special Digital Data Service |
| SFOA | Standard Forms of Agreement |
| SMP | Standard Marketing Plan |
| STS | Standard Telephone Service |
| TCPSS Act | Telecommunications (Consumer Protection and Services Standards) Act 1999 (Cwth) |
| Telecommunications Act | Telecommunications Act 1997 (Cwth) |
| TIO | Telecommunications Industry Ombudsman |
| TPA | Trade Practices Act 1974 (Cwth) |
| ULLS | Unconditioned Local Loop Services |
| USO | Universal Service Obligation |
| VoIP | Voice over Internet Protocol |
| WAP | Wireless application protocol |
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