Referral of the inquiry
Conduct of the inquiry
Submissions
Structure of the report

Australia Post
Australia Post's functions and obligations
Australia Post business structure
Size and distribution of the Australia Post retail network
Role of the Australian Competition and Consumer Commission
The importance of Australia Post and the Australia Post network

Introduction
Australia Post's letters business
Factors influencing Australia Post's letters business
Committee comment

Introduction
Australia Post's financial performance
Factors influencing Australia Post's financial performance
Committee comment

Introduction
Future Ready
Future growth – opportunities and challenges
Committee concluding comments

Introduction
Introduction of the LPO model
The LPO Agreement
Consultative arrangements
Dispute resolution between licensees and Australia Post
Effectiveness and adequacy of LPO representation

Introduction
Comments on viability issues from licensees
Response by Australia Post
Payment arrangements
Payments linked to the Basic Postage Rate
Future structure of the postal network
Committee comment

Introduction
Mail management fee
Post office box fees
Payments for parcels
Other issues relating to payments
Competitive practices
Other issues raised by licensees
Committee concluding comment

Introduction
Mail delivery contracts
Australia Post franchisees

Submissions
Form letters
Additional information and tabled documents
Answers to written questions and questions taken on notice