The department phased in an integrated process for online submission of overtime claims that delivered efficiency gains through reduced manual processing. Work on developing an online application system for departmental vacancies is continuing.
In 2008–09, the department began a review of its record-keeping policies and practices, which it expects to finalise in 2010. An audit of the department’s Total Records and Information Management (TRIM) system formed part of the review. The audit recommended a number of changes to the setup of the TRIM system to make better use of the system’s functionality and to streamline record-keeping processes. These recommendations are being implemented.